PulseIQ monitors every account around the clock — tracks usage, scores health, predicts churn, and runs retention workflows automatically. No dashboards to stare at. No signals to miss.
Every signal that predicts churn, surfaced before it's too late.
Tracks daily active usage across your product. A drop in DAU is the earliest churn signal — usually 6-8 weeks before renewal.
Knows which features correlate with retention for your product. Flags accounts not using core capabilities — and triggers onboarding sequences to fix it.
Correlates support volume with churn risk. An account opening 3x their normal tickets is already slipping — before the CS manager notices.
Tracks who's engaging with emails, reports, and meetings. When a champion stops replying, PulseIQ alerts the CS rep immediately — not at the QBR.
Syncs with your CRM to know every renewal window 90 days out. Scores every at-risk account and surfaces it to the CS manager — automatically, every week.
Rolls all signals into a single score per account. Not a static dashboard — a living signal that updates as behavior changes. Green, yellow, red. Always accurate.
From signal to action in minutes, not days.
PulseIQ links to Salesforce, HubSpot, Intercom, Zendesk, and your product analytics in minutes. No SQL. No data engineering. The agent learns your data model automatically.
Every day, PulseIQ scores every account against your retention patterns. It identifies at-risk accounts, surfaces the top 5 actions to take, and drafts outreach — before your CS manager opens their laptop.
Low-risk accounts get automated check-ins. High-risk accounts get manual outreach — with context, a proposed agenda, and a meeting link already drafted. The CS rep reviews and sends. Or lets the agent send it.
Your CS team stops triaging. They start building relationships. PulseIQ handles the monitoring, the drafting, and the scheduling — your team handles the conversations that save deals.
Traditional CS tools show you data. PulseIQ acts on it. The difference isn't cosmetic — it's architectural.
"We had two CS managers trying to keep track of 400 accounts. We couldn't. We were flying blind until renewal — and by then it was too late."
Head of CS, Series B SaaS company (120 employees)
"With PulseIQ, we caught a 90-day churn signal 58 days early. Booked a call, saved the renewal. That one call was worth $48K ARR."
VP of Customer Success, Growth-stage SaaS
Every week an account slips through the cracks, your net revenue retention drops. PulseIQ is the CS agent that catches it — before the customer knows they're leaving, before the CS manager sees the dashboard, before it's too late to save the renewal.
The CS agent that never sleeps. Never misses a signal. Never lets an account go quiet.